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Customer Experience Management – Feedback, Analyse, Act, Repeat

Customers and Trends Today’s market is dynamic and flooded with a multitude of products. Therefore how can one maintain and possibly increase their customer base by avoiding expensive free upgrades, discounted plans and other freebies to avoid defectors? According to Harvard Business Review, companies that adopted different Customer Experience Management (CEM or CXM) [...]

By | 2017-08-13T06:15:57+00:00 August 13th, 2017|Customer Experience|Comments Off on Customer Experience Management – Feedback, Analyse, Act, Repeat